FCCPC engages GTBank, MTN, others over alleged shopper rights violation
By Flowerbud News
The Federal Competition and Consumer Protection Commission (FCCPC), has inaugurated a serious inquiry into widespread shopper complaints towards main gamers within the banking, telecommunications, and aviation sectors.
A press release issued by Mr Ondaje Ijagwu, the Director Corporate Affairs of the Commission on Sunday in Abuja, mentioned it will have interaction Guaranty Trust Bank (GTB) over stories of community failures that hindered prospects from accessing their funds.
Ijagwu mentioned the Commission would additionally have interaction MTN Nigeria for persistent complaints of undelivered knowledge companies, unexplained knowledge depletion, and insufficient buyer care.
He mentioned that Air Peace Limited could be engaged to deal with allegations of exploitative ticket pricing, together with important value hikes for advance bookings on sure home routes.
The director mentioned the engagement which might start between Dec. 3 and Dec. 5 would deal with problems with poor service supply, exploitative practices, and potential shopper rights violations.
Ijagwu mentioned the inquiries could be performed underneath the Federal Competition and Consumer Protection Act (FCCPA) 2018, particularly Sections 17, 18, 32, 33, 80, 110, 111, 112, and 113.
He mentioned the Act which empowered the FCCPC to research and resolve practices that undermined shopper rights, disrupted markets, or created unfair competitors.
According to him, the FCCPC’s engagement with these firms offers a platform to deal with shopper issues, make clear enterprise practices, and implement compliance with regulatory requirements.
”The firms will probably be required to seem earlier than the Commission on designated days to supply info and responses to allow the Commission to make determinations and resolve pending points promptly.
”This motion displays the Commission’s dedication to safeguarding shopper rights, fostering a good market and guaranteeing accountability throughout all sectors,” he mentioned
He urged customers to proceed to report situations of poor service supply or exploitative practices to the FCCPC by its official channels.
NAN
