REPUBLIC OF LIBERIASERVICE DELIVERY CHARTERfor theNATIONAL PORT AUTHORITY
We are dedicated to offering high quality companies to each our inner and exterior clients by
assembly and exceeding their expectations and wishes.
FOREWARD
Dear Customers,
We are happy to current to you the Charter of the National Port Authority (NPA) for the
forthcoming three years 2025-2028. The Service Delivery Charter (SDC) will function a information to
the general public on the amount, high quality, and circumstances of companies that we offer. The Charter additionally
supplies details about your rights and the channels for which you’ll report and get redress
when your rights are violated.
With this Charter, we’re making a dedication to offering our companies on the highest doable
requirements and would We’ll do our greatest to and certain efficient implementation of the Charter. we
welcome suggestions from the general public in order that we will repeatedly enhance on these requirements and by
extension, the standard of our companies, for the betterment of the folks of Liberia.
The Institution additionally acknowledges that the supply of high quality service can solely be achieved via a
motivated skilled workforce. We shall, subsequently, proceed to put money into our employees and retrain
them on a steady foundation. By outlining its commitments to you, the is searching for to match its high quality
of service to clients’ wants. The Institution, subsequently, seems ahead to steady help
from the general public because it embarks on implementing this Service Charter.
