GTBank clients specific blended reactions amid system improve — Day by day Nigerian
Speaking with the News Agency of Nigeria (NAN) on Tuesday, clients at varied GTBank branches in Lagos, expressed frustration over difficulties in accessing their accounts and finishing transactions.
NAN correspondent who visited a number of GTBank branches, together with Victoria Island, Costain, Bode Thomas, and Allen Avenue, noticed that banking actions had been ongoing, with some ATMs meting out money.
The financial institution had earlier introduced the transition from its present Core Banking Application to a brand new enhanced model of the Finacle Core Banking Application, on Friday, Oct. 11.
To facilitate this improve, all branches nationwide closed early at 12:00 p.m. on Friday and had been scheduled to reopen at 9:00 a.m. on Monday, Oct. 14.
GTBank additionally knowledgeable clients of service disruptions throughout its digital banking platforms for 11 hours, from 10:00 p.m. on Sunday, Oct. 13, till 9:00 a.m. on Monday, Oct. 14.
Although, the financial institution assured clients that important companies corresponding to transfers, invoice funds, and airtime and information purchases would stay obtainable, many purchasers confronted difficulties.
Miss Tolulope Ogundeji, a GTBank buyer, advised NAN that she had been unable to carry out transactions for 4 days as a result of improve however acquired reassurance from the financial institution on Tuesday.
“I just left the GTBank branch at VI near Eko Hotel, and they told me the system is gradually coming back online,” she mentioned.
Similarly, Mrs Basira Lawal, a foodstuffs dealer in Dopemu, shared her frustration, stating that she had been promoting on credit score as a result of her clients with GTBank accounts had been unable to make funds via any digital platforms.
A civil servant, Mr Ayodele Emmanuel, expressed his difficulties in transferring cash, citing the instability of the financial institution’s app.
“The app has been inconsistent. It’s a bit worrying attempting to switch cash proper now, however I’m hopeful that issues will quickly return to regular.
“I know they are working on the system upgrade,” Emmanuel mentioned.
Another civil servant, Mr Olawaiye Gabriel, shared related issues, explaining that whereas his preliminary switch try on Saturday was profitable, he had since been unable to make further transfers.
At the Bode Thomas department in Surulere, a buyer who reported failed ATM transfers mentioned he was in a position to full the transaction over-the-counter with the assistance of customer support.
Meanwhile, an ATM consumer on the Costain department expressed reduction at with the ability to withdraw money after days of unsuccessful makes an attempt.
“I’ve been attempting since Thursday, and at last this morning I used to be in a position to withdraw some cash.
“The weekend was tough because nothing worked,” he mentioned.
At one other department in Abule Egba, a 70-year-old girl, Mrs Oluwunmi Adesegun, mentioned she resolved to go the financial institution to get some money after unable to make use of her debit card and entry the USSD code for days.
“On attending to the financial institution, I met a crowd and the safety personnel advised us to queue in turns.
“After ready for hours, I used to be advised I may solely withdraw simply N10,000 over-the-counter.
“Beside the bank was a PoS operator where bank customers rushed to in order to get more cash,” she added.
On Monday evening, GTBank introduced the profitable completion of the system transition, with a message to clients stating that every one branches would stay open till 6:00 p.m. that day.
“We are pleased to inform you that we have successfully transitioned to a new and robust suite of Finacle Core Banking Application Systems, and all our branches will be open till 6 p.m. today to serve you,” the message learn.
The financial institution additionally thanked clients for his or her endurance throughout the improve course of and offered a listing of accessible channels for inquiries.(NAN)
