Beyond Delays: Sky Mali’s Service Crisis and the Fight for Passenger Dignity in Northern Mali
The Regional Workers' Union of Gao has issued a formal condemnation of Sky Mali, citing a systemic failure in domestic air service that undermines passenger rights and regional mobility. Key grievances include chronic flight cancellations due to fuel shortages, lost baggage, last-minute schedule changes without compensation, and poor customer assistance, causing significant professional and financial harm to travelers. The union highlights a critical contradiction: passengers suffer service disruptions without redress while being charged extra for voluntary itinerary changes, eroding trust in a national carrier expected to








